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Medical Errors & Communication

As the complexity of medicine increases, there is a greater need for teams to work effectively together with the patient at the center of the team to maximize outcomes and safety. This requires a culture of trust where every member of the team feels safe to share what he/she is observing as the team navigates through a care pathway.  At the root of building this trust is effective, open, honest, and authentic communication between all members of the team.

It is estimated that up to 50% of preventable medical errors are related to a breakdown in communication, and in particular the first step of effective communication which is mindfulness/presence.  The key to decreasing preventable medical errors is to build a culture of safety which is rooted in effective, authentic, and compassionate communication. Get started today and contact us to see how we can work together to improve healthcare in America.

Adverse Events: Helping Healthcare Providers Respond in a Relationship-Centered Manner

By Dr. Sandra L. Argenio, MD

Dr. Sandra Argenio Discusses The Importance Of Patient Experience In This Blog Post.Many patients have experienced a loss of trust in their health care delivery system and providers. Patients often embark into care with an assumed trust of the health care system. It is our job to make this a reality. It is also our chance to maintain or lose their trust.

Of the nearly one million Medicare beneficiaries hospitalized in October 2008, nearly 1 in 7 ( 13.5 per cent) experienced an adverse event. (Department of Health and Human Services. Adverse events in hospitals: national incidence among medicare beneficiaries Nov 2010)Continue Reading