“Communication skills, such as being present for each conversation or task, listening to patients’ and colleagues’ concerns, and interacting with empathy and respect, can be taught to all healthcare providers.
By elevating how healthcare providers interact with each other, hospitals can create an environment that patients truly desire: an environment in which they are respected, listened to, and taken seriously.”
Sandra Argenio, M.D., served as Consultant in the Department of Family Medicine at Mayo Clinic Florida and Assistant Professor of Family Medicine at Mayo Medical School. She joined Mayo Clinic in 1992 and continues as an Emeritus member of the Family Medicine Department.
Prior to her work with The Institute for Healthcare Excellence (IHE), Dr. Argenio had a leading role in establishing communication training at Mayo Clinic starting in 2005. She was Chair of the Mayo Clinic Florida Communication Faculty.
She developed coursework for faculty and trainees at Mayo Clinic, including Longitudinal Research in Academic Medicine, Family Medicine Residency, Scottsdale, Arizona; and Team Communication, Strengthening the Cornerstone of Teamwork at Mayo Clinic’s three campuses. She also served on the Florida Governor’s Physician Workforce Advisory Board.
Dr. Argenio has nurtured new generations of doctors, was instrumental in the development of the Family Medicine Residency at Mayo Clinic Florida and served as the program’s first residency director. She has trained and mentored over 150 family medicine residents.
Dr. Argenio served as the President of the Florida Academy of Family Physicians in 2005 and has been active on many committees of the FAFP and the American Academy of Family Physicians.
She has been active in CME program planning at Mayo Clinic and the Florida Academy of Family Physicians, conducting Maintenance of Certification Workshop sessions on multiple topics for over 1,100 participants at FAFP meetings.
Dr. Argenio was awarded the Exemplary Teacher Award by FAFP in 2000. She also received the Outstanding Florida Family Medicine Education Award by FAFP in 2000, and the Mayo Distinguished Educator Award in 2003. She was listed as one of Jacksonville’s Best Doctors by Jacksonville Magazine from 2000 to 2014. She has published on the topics of presence, reflective listening and communicating effectively with female patients.
In her current work with IHE, she has collaborated in designing curricula and delivering programs at multiple hospitals, hospice organizations, and military healthcare organizations.
Dr. Argenio is a graduate of Wilkes College in Wilkes-Barre, Pennsylvania. She graduated from Hahnemann Medical University in Philadelphia, Pennsylvania. She completed her Family Medicine Residency at Geisinger Medical Center in Pennsylvania in 1982.