Jennifer Krippner, CXO

As Chief Experience Officer for The Institute for Healthcare Excellence Jennifer offers more than 20 years of thought leadership focused on driving better performance through improvements in strategic planning, patient experience, physician development, and staff and community engagement. What sets Jennifer apart is the same quality that separates PRC and the Institute from others in their fields: a personal commitment to helping hospitals and health systems build a culture of excellence that leads to the delivery of exceptional patient-centered care. Like PRC and The Institute for Healthcare Excellence, she is dedicated to helping hospitals and health systems provide a differentiated human experience that optimizes outcomes for patients and restores joy and purpose to caregivers. Jennifer is very much in tune with PRC’s philosophy of making connections, building relationships and individualizing services to address unique needs.

Most recently, Jennifer served as Director of Physician Development & Guest/Public Relations at Maple Grove Hospital in Maple Grove, Minnesota, where she led a staff-driven patient experience advisory team that developed and implemented improvement initiatives that made Maple Grove a Top 100 Truven Hospital for the past two years and earned it recognition as a Top 100 Workplace for four consecutive years. Previously, at Fairview Health Services in Minneapolis, WEST Health in Plymouth, Minnesota, and CentraCare Health in St. Cloud, Minnesota, Jennifer took on marketing, communication and physician relations roles that supported strategic growth initiatives and quality improvement processes. She earned a Bachelor of Arts degree in Liberal Studies at the College of St. Benedict in Saint Joseph, Minnesota.