Closing the Gap on Medical Errors & Communications Failures

A recent report, “Communication Failures Linked to 1,744 Deaths in 5 Years,” documents that communication failures totaled $1.7 billion in malpractice costs, and were a factor in 30 percent of malpractice cases. And this is likely just the tip of the miscommunication iceberg since that report only looked at malpractice cases. The Joint Commission estimates […]

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Are patients “customers”?

There’s a growing movement in medicine to start thinking of patients as customers and to develop a customer satisfaction mentality in medical practices and hospitals. William Maples, M.D., Executive Director and Chief Experience Officer for The Institute for Healthcare Excellence, gives us his input on the advantages and disadvantages of this shift in mindset. Thinking […]

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Medical Errors & Communication

As the complexity of medicine increases, there is a greater need for teams to work effectively together with the patient at the center of the team to maximize outcomes and safety. This requires a culture of trust where every member of the team feels safe to share what he/she is observing as the team navigates […]

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