Jennifer Krippner named Chief Experience Officer

We are proud to announce the addition of Chief Experience Officer Jennifer Krippner. As CXO for both The Institute for Healthcare Excellence and Professional Research Consultants, Inc. Jennifer offers more than 20 years of thought leadership focused on driving better performance through improvements in strategic planning, patient experience, physician development, and staff and community engagement. […]

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Maples emphasizes benefits of effective communication, excellence to military medical leaders at Walter Reed forum

Dr. William Maples, Chief Medical Officer for Professional Research Consultants, Inc. and leader for The Institute for Healthcare Excellence, advocated for the creation of “a culture of excellence to deliver value and restore joy and resiliency to the practice of medicine” at an August 2 forum for leadership at Walter Reed National Military Medical Center […]

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Dr. Timothy Poulton offers prescription for improving physician-patient relationships

Faculty member Timothy Poulton, M.D., makes the case that “patient engagement is the road to improved efficiency, quality, safety and financial stability” in the August 18, 2016, online edition of Hospitals & Health Networks. “Organizational culture determines how health care providers interact with one another and their patients,” Dr. Poulton explains. “More and more physicians are […]

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