Excellent Communication Leads to Excellent Care

Communication is the glue in any relationship. Excellent patient experience is associated with improved clinical outcomes and safety. Effective communication is the first step on the road to excellence.

Continue reading...

PRC announces new Chief Medical Officer and Institute for Healthcare Excellence

William Maples, M.D., will be joining Professional Research Consultants, Inc., (PRC) as its first Chief Medical Officer.  He will also serve as Executive Director and Chief Experience Officer of PRC’s newly formed subsidiary, The Institute for Healthcare Excellence, LLC. The Institute for Healthcare Excellence (IHE) will be a collaboration of industry experts and thought leaders focused on […]

Continue reading...

How Medicare Reimbursement Changes Affect Healthcare Providers

What does the shift from volume to value in Medicare payments actually mean? Jan Gnida, Director, Patient Experience and Government Surveys  Monday’s announcement that the U.S. Health and Human Services Department (HHS) is changing the way it is reimbursing Medicare providers probably flew comfortably under the radar of most Americans. But, as soon as HHS […]

Continue reading...