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Delivering healthcare efficiently depends on trusted relationships between patients and their clinicians. As doctors, nurses and caregivers move to en...

See the difference mindfulness and presence can make in a therapeutic relationship. Q&A with Eric Dinenberg, MD, MPH, eric.dinenberg@xpeditionheal...

What empathy adds to your daily interactions with patients and team Empathy enables you to put yourself in your patient’s shoes. Your ability to see...

There’s a growing movement in medicine to start thinking of patients as customers and to develop a customer satisfaction mentality in medical pr...

As the complexity of medicine increases, there is a greater need for teams to work effectively together with the patient at the center of the team to ...

The Institute for Healthcare Excellence (IHE) faculty conducted a Communication in Healthcare Train-the-Trainer session for 25 physicians and healthc...

The Institute’s Communication in Healthcare The communication in healthcare curriculum is designed for physicians and allied health staff, and...

Every person and organization eventually asks themselves some form of this question, don’t they? Of course, there’s no way a blog post can...

  Tired of research that’s off the shelf and off the mark? Choose Professional Research Consultants, Inc. to be your partner and create custom...

Recently, William Maples, M.D., Executive Director and Chief Experience officer for The Institute for Healthcare Excellence, and Chief Medical Officer...

What is patient experience transparency and why is it important? Who’s providing provider ratings online? Presented by Noel Coleman, President, Co...

The aim of adopting electronic health records (EHR) systems, patient portals, mobile apps, wearable devices, even 3-D printing, is to make healthcare ...

Patients are most satisfied when a trusting relationship is developed with their physician and caregiver team. Elements like parking, food quality, a...