About us

The Institute for Healthcare Excellence partners with healthcare organizations to nurture relational skills necessary to create a culture that embraces trust, respect, compassion, and teamwork - creating an environment where quality, safety, and efficiency can flourish. Through this work, physicians, nurses, and the caregiver team reconnect to purpose and restore joy to the practice of medicine. The result of the culture-transforming work is a restoration of humanity to medicine.

MISSION

We accelerate human-centered culture transformation and sustainable healthcare performance to enhance healing.

VISION

To catalyze a global healthcare environment where every human connection creates compassion, empathy, and respect.

VALUES

At IHE, we  live our values rooted in RELATIONS®.

    Respect in every interaction

    Empathy before judgment

    Listening to understand

    Appreciation for all that is good

    Trust built together through shared accountability for success

    Integrity in all of our actions

    Openness to new ways of being

    Nurturing human connection

    Support at every turn

Leadership Team

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William J. Maples
MD President & CEO
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Jennifer Krippner
Chief Experience Officer

IHE Faculty

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Jamie Oberman
MD, FACS, CAPT, MC, USN
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Harvey Cassidy
MD
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Carrie Grant
RN, BSN, MBA
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Robert Eric Dinenberg
MD, MPH
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Timothy Poulton
MD
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Sandra Argenio
MD
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Linda Scaz
RN, PhD, FCN
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Joseph (West) Paul
MD, Ph.D.
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Laura Bennett
ARNP, CNM
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Read Pierce
MD
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Patrick Kneeland
MD
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TERRI VENEZIALE
MBA
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Jennifer K. Clark
MD
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Diane Colgan
MD