About us

The Institute for Healthcare Excellence partners with healthcare organizations to nurture relational skills necessary to create a culture that embraces trust, respect, compassion, and teamwork - creating an environment where quality, safety, and efficiency can flourish. Through this work, physicians, nurses, and the caregiver team reconnect to purpose and restore joy to the practice of medicine. The result of the culture-transforming work is a restoration of humanity to medicine.

MISSION

The Institute for Healthcare Excellence (IHE) is a collection of industry experts and thought leaders focused on improving the design of patient, family, and caregiver experiences to create a culture of excellence.

VISION

To improve healthcare outcomes, safety, and experience for patients, families, and caregivers by creating a relationship based culture embracing trust, respect, safety, and compassion.

TACTICS

Develop and deploy a human-centered leadership and RELATIONS® for Healthcare Transformation program and supporting solutions to create a patient-centered team-based culture emulating compassion, empathy, trust, and excellence.

Leadership Team

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William J. Maples
MD President & CEO
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Jennifer Krippner
Chief Experience Officer

IHE Faculty

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Jamie Oberman
MD, FACS, CAPT, MC, USN
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Harvey Cassidy
MD
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Carrie Grant
RN, BSN, MBA
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Robert Eric Dinenberg
MD, MPH
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Timothy Poulton
MD
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Sandra Argenio
MD
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Linda Scaz
RN, PhD, FCN
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Joseph (West) Paul
MD, Ph.D.
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Terri Veneziale
MBA
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Laura Bennett
ARNP, CNM
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Read Pierce
MD
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Patrick Kneeland
MD
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Jennifer K. Clark
MD
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Diane Colgan
MD