About Us

The Institute for Healthcare Excellence partners with healthcare organizations to nurture relational skills necessary to create a culture that embraces trust, respect, compassion, and teamwork - creating an environment where quality, safety, and efficiency can flourish. Through this work, physicians, nurses, and the caregiver team reconnect to purpose and restore joy to the practice of medicine. The result of the culture-transforming work is a restoration of humanity to medicine.

MISSION

The Institute for Healthcare Excellence (IHE) is a physician-led organization taking action to instill humanity into the practice of medicine. IHE exists because there is a fundamental disconnect in healthcare between what we aspire to and what we deliver. We work together with healthcare organizations of all sizes to build cultures that embrace the joy, the idealism and the purpose that originally called its caregivers to the profession.

VISION

To transform healthcare by instilling humanity into the practice of medicine.

To create safe environments for an evolutionary culture change to take place — a change that embraces human connection.

To invest in human capital to build a culture of connection. In so doing, the work delivers quality, safety, efficiency and positive patient experiences to healthcare.

TACTICS

IHE proven curricula are based on a colleague-training-colleague model that creates the safe environment needed to realize true cultural transformation. We develop and deploy a human-centered leadership and RELATIONS® for Healthcare Transformation program and supporting solutions to create a patient-centered team-based culture emulating compassion, empathy, trust, and excellence.

Leadership Team

William J Maples
William J. Maples, MD
President & CEO
Jennifer Krippner
Jennifer Krippner
Chief Experience Officer
Read Pierce
Read Pierce, MD
VP Culture & Strategy

IHE Faculty

Jamie Oberman
Jamie Oberman
MD, FACS, CAPT, MC, USN
Carrie Grant
Carrie Grant
RN, BSN, MBA
Robert Eric Dinenberg
Robert Eric Dinenberg
MD, MPH
Timothy Poulton
Timothy Poulton
MD
Sandra Argenio
Sandra Argenio
MD
Linda Scaz
Linda Scaz
RN, PhD, FCN
Joseph (West) Paul
Joseph (West) Paul
MD, Ph.D.
Terri Veneziale
Terri Veneziale
MBA
Laura Bennett
Laura Bennett
ARNP, CNM
Patrick Kneeland
Patrick Kneeland
MD
Jennifer K. Clark
Jennifer K. Clark
MD
Diane Colgan
Diane Colgan
MD