29 Aug Dr. Timothy Poulton offers prescription for improving physician-patient relationships
Faculty member Timothy Poulton, M.D., makes the case that “patient engagement is the road to improved efficiency, quality, safety and financial stability” in the August 18, 2016, online edition of Hospitals & Health Networks.
“Organizational culture determines how health care providers interact with one another and their patients,” Dr. Poulton explains. “More and more physicians are losing the ability to be present in their work, foster meaningful conversations and navigate emotional challenges.”
In the article, he examines five skills physicians can employ to restore relationships in their healthcare practices. “These skills apply wonderfully to patient encounters as well as to interactions between co-workers, friends and family,” emphasizes Dr. Poulton. “At their essence, they are familiar to all but may need some nurturing. They are skills that can be learned, practiced and mastered by anyone.”
Dr. Poulton’s insightful solutions to connecting with patients can go a long way toward improving perceptions, strengthening relationships, and shifting organizational culture. And that can lead to improvements in quality, safety, efficiency and patient experience.
About Timothy Poulton, M.D.
Timothy Poulton is a Family Medicine physician with Mission Medical Associates, part of the Mission Health System in Asheville, North Carolina. An active member of the faculty for the Communication in Healthcare and Relationship Centered Leadership courses for the Mission Health System, Dr. Poulton enjoys family medicine because it allows him to establish strong, long-term relationships that can span multiple generations. He believes in leveraging patient-centered care and communication in partnering with patients to develop a long-term plan for health and wellness. Dr. Poulton is also an active faculty member at PRC’s Institute for Healthcare Excellence, where he is instrumental in teaching the Communication in Healthcare curriculum.